[May 2025] Known Gameplay Issues

By Anarky, 21st May 2025 12:16:45
7
Some of the known game issues are as follows:

• Low game performance (lag, slowness);
• The e-mails from Howrse are not being received;
• Competitions becoming stuck 'in progress';
• Daily Objectives resetting/switching to different objectives by themselves;
• Missing UFOs with the pop-up message "whoops, looks like it already passed";

Following yesterday's server migration/maintenance, the issues listed above are known issues affecting multiple servers. If you experience low game performance and slow-loading in the game, it may be a good idea to clear your browser's cache/cookies and check your internet connectivity, and perhaps try using a different WiFi connection if you are able to, activating a mobile hotspot or using mobile data.

There is no need to submit a support ticket regarding these issues, except for emails not being received; The Howrse Team is working to resolve the issues, but it might take some time before we see improvements.

As for emails from Howrse not being received (password resets, verification requests, etc) please use 'contact us' to submit a new request and have it looked into, as they may have other work-arounds to help you verify or reset your password.

Thanks all
Anarky
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By SgtShark, 22nd May 2025 06:58:28
2
I've managed to do one of the daily objectives today but the second objective changes every time I access the objectives page! Annoying, as I just used a bunch of ageing points to complete it - or so I thought.
Do I need to raise a support ticket or is this part of the ongoing gameplay issues?
SgtShark
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By Anarky, 22nd May 2025 09:07:59
4
Objectives resetting by themselves has been reported to the admin team, looks like it is also a known issue affecting multiple servers.

You may also find that you miss out on UFOs, with the pop-up message that says "whoops, looks like it already passed", even though it may have only just appeared on your page. Keep trying to catch those UFOs though, I managed to get one to work this morning default smiley ^)

All added to the top post.
Anarky
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By FreddyMercurysCat, 23rd May 2025 09:10:08
4
I spend money on this game as many others do as well!
Shut the game down and get the game sorted properly so that we can all enjoy playing the game again! As it is at the moment, it's rubbish!
FreddyMercurysCat
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By HighWing, 25th May 2025 10:24:28
4
do we have any updates on the lag its taken me over an hour to do 150 fillers and am having to re click on actions default smiley (o)
HighWing
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By AmOwzing, 26th May 2025 13:37:27
6



HellOw everyone,

As you're aware, all our servers were migrated in the past weeks.

This caused some issues, such as:

↪ Low performance (lag, slowness);
↪ Deleted horses' histories;
↪ Unavailable payment methods;
↪ E-mails from Howrse are not being received;
↪ Inability to log in;
↪ The daily objectives were reset;
↪ Special horses are not providing their gift;
↪ The Pieces of Cloud Pack from the May Packs are not working;
↪ The ranking is not updated on some versions.

While some of these issues were already fixed, others are still under investigation.

Please note that our team is focused on resolving all reported issues. While we do not have confirmation regarding potential compensation, our team will assess compensation on a global scale after the issues are resolved.

We apologize for the inconvenience, and appreciate everyone's patience!

The Howrse Team
AmOwzing
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By AmOwzing, 28th May 2025 15:38:53
5



Hello,

Today, all the servers underwent maintenance to address the performance issues.

We have already received positive feedback from multiple players. Can you please let us know if the server performance (lag, slowness) is better or resolved for you?

And now that this was addressed, the team will continue tackling the rest of the issues, for example:

↪ Unavailable payment methods;
↪ E-mails from Howrse are not being received;
↪ Inability to log in;
↪ Special horses are not providing their gift;
↪ The Pieces of Cloud Pack from the May Packs are not working;
↪ The ranking is not updated on some versions.
↪ And a few others...

Please note that once the main problems are resolved and the game has stabilized, we will work on compensation for all the issues that happened in the past weeks.

Once more, we are really sorry about the inconvenience, and thank you for your patience over the past weeks!

The Howrse Team
AmOwzing
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By ThatLeatherSmell, 1st June 2025 14:36:36
1
Im still getting horses not waking up fresh the following (overnight) day.

(im not playing anywhere near server reset times)
ThatLeatherSmell
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By AmOwzing, 6th June 2025 09:15:34
2



Hello,

Regarding the global compensation, our team is still unable to share details about all the compensation planned, but one very likely option is an extension of the privileges included in the May packs for all players.

Please be patient, as it may take time to prepare the script for the compensation distribution, and the team is not working with fully operational tools right now.

About the May Packs: the date was extended and they will be available until Wednesday, June 18th, at 10 am (Paris time).

Regarding the Payment methods: We are aiming to bring Xsolla back by the end of next week at the latest. Unfortunately, we cannot say if Paysafe will be fixed before the 18th.

Other than that, the team is still busy with getting everything else up and running again (emails, preprod, many of our internal tools, etc).

We'll keep you updated when we have more news.

Thank you for your understanding!
The Howrse Team
AmOwzing
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By AmOwzing, 6th June 2025 12:53:08
4



Hello,

We have a new update on the current situation.

The payment method Xsolla should be back by the end of next week. Unfortunately, we still cannot guarantee anything for Paysafe.

Regarding the Email issue, the technical team had a breakthrough today, and hopefully, the problem will be fixed at the beginning of next week. (Maybe even today?)

We know the recent disruptions have impacted your experience, and we want to make it right with a generous compensation package.

We can already say that, in addition to the privileges from the May packs, we will also extend the VIP and Pegasus subscriptions for the concerned players.

A more global compensation will contain a bundle of items for everyone, such as some luck items and aging points. Those are only examples, and the detailed content and number of items still need to be confirmed.
We cannot share a date for when it will be distributed, as we want to fix the email issue first, and the Dev team will need some time to code the compensation script.

Additionally, the team is still busy ensuring our internal tools are properly operational again and addressing the remaining issues.

Thank you for your understanding, and have a nice weekend!default smiley (ow)
The Howrse Team
AmOwzing
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By Lauren207, 8th June 2025 01:46:23
4
Thank you so much for keeping us updated, and for all the hard work you do, Howrse team! default smiley (l)
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By Eventhorizon, 9th June 2025 12:01:34
1
I can't post this on the INT server because the game is totally scrambled on the screen and totally unplayable. Now normally I'd blame my computer straight away but I play four games and the other three are fine. It's so odd, never had just one game go peculiar like this before, usually it's all of them.

Just hoping someone else on here plays on INT and knows what is going on?
Eventhorizon
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By Anarky, 10th June 2025 14:51:54
4
Eventhorizon wrote:

I can't post this on the INT server because the game is totally scrambled on the screen and totally unplayable. Now normally I'd blame my computer straight away but I play four games and the other three are fine. It's so odd, never had just one game go peculiar like this before, usually it's all of them.

Just hoping someone else on here plays on INT and knows what is going on?

I have seen that one of the INT moderators has reported these issues to the administrators (namely being unable to login on the 8th June, and on the 9th June they could login but the layout of the pages were muddled up and virtually un-playable). I haven't seen any confirmation from admin as yet about it, but it has been reported.

At this stage, until we receive official confirmation from the admin team, I would suggest the usual trouble-shooting steps; clearing your browser's cache/cookies, rebooting your device, trying a different WiFi connection, a different browser and/or activating a mobile hotspot or using mobile data. If all fails please send a ticket through to 'contact us'. If you cannot access the International version to send a ticket: by clicking the small 'contact us' link in the footer of the website while you are logged out, you will be able to select your server flag.
Anarky
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By AmOwzing, 11th June 2025 13:33:03
1



Hello,

Here is a new update on the current situation after the migration:

↪ Emails issue: Good news, the game is finally able to send out emails to almost everyone!
We are still having issues with Yahoo email addresses. The team is on it, but the rest is fine. You should now be able to confirm your email address or reset your password, for example. Please remember to check your spam folders if you haven't received an email in your inbox.

↪ Missing payment methods: The team is still working on getting Xsolla back as soon as possible. However, right now, we cannot guarantee that it will happen before the end of May Packs, unfortunately. Paysafe should arrive even later. We know how inconvenient it can be for some of you, and we are really sorry about that! Rest assured that the team is doing its best.

↪ Global compensation: We're still on it! The detailed amount and content will be finalized by the end of the week. Hopefully, we will be able to send it out next week.

↪ Test servers: The team is still working on it, hopefully they can reopen next week.

↪ The team is also working on other issues, which are less visible to you, affecting our internal tools.

Step by step, things are getting back to normal.

Thank you for your understanding!default smiley (ow)
The Howrse Team
AmOwzing
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By HighWing, 11th June 2025 18:08:56
1
thanks for the updates, shame the payment method i use isn't available i managed to get a few lower value packs but was hoping for the bigger ones, hopefully the compensation will be worth all the issues, i still have had to re click quiet a few of the actions, and have done all the checks before hand so i know its nothing on my side default smiley 8-)
HighWing
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By Eventhorizon, 12th June 2025 11:55:33
2
Thanks Anarky, interestingly the situation is still the same, this game is fine, my other two , the Canadian one and the Australian one are also fine, but the Int one is still scambled up and sort of enlarged on teh page. It's really odd! I've accessed it a couple of tmes off a mobile but my sight isn't up to playing it on a mobile so I really hope it gets sorted eventually,
I clear cookies etc all the time but it hasn;t made any difference. default smiley :(
Eventhorizon
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By Eventhorizon, 15th June 2025 11:49:04
It's back! All by itself it just appeared - unscrambled!default smiley ^)
Eventhorizon
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By AmOwzing, 17th June 2025 14:25:38
1



Hello everyone,

Here is an update on our focus for the week:

↪ Test servers: Still work in progress and our #1 priority this week since we need to test features for the next update. We hope to be back up and running by the end of the week, but nothing is set in stone.

↪ Missing payment methods: We are still working on getting Xsolla back up. We know how inconvenient it can be for some of you, especially since May Packs are ending tomorrow. We are really sorry about that! Sadly, we can't guarantee it will be back up before the end of the week.

↪ Global compensation: We are still working on the final details. It will include a variety of items and resources to thank you for your patience during the bumpy migrations.

↪ Performance issues: We noticed an increasing number of reports signaling frequent blank pages, maintenance pages, and other display issues. It seems to affect multiple versions. We are investigating a bit deeper and will provide you with an update next time.

Thank you for your understanding!
The Howrse Team
AmOwzing
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By AmOwzing, 18th June 2025 08:49:23
1



Hello,

Good news! Xsolla is back up, and you can now use it for payments.

As a result, we have extended the May Packs until next Monday, June 23rd, at 10 AM CET.

Thank you for your patience again!
The Howrse team
AmOwzing
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By AmOwzing, 23rd June 2025 08:01:18



Hello,

Here is an update on the current situation after the migration.

↪ Performance issues: We are aware that there are still some performance issues, affecting the French servers in particular and also the other versions. This is being investigated as a priority. However, the team still has some difficulties finding the origin of the issues. The metrics we have on our side don't reveal any performance issues, unfortunately.

To help the investigation, we could use more information regarding the issues you encounter:
• On what version?
• If there are specific times you are having issues?
• On what specific pages of the game?
• Screenshots could help as well.

Please share this information with us.

↪ Test servers: The test servers are back up and running (but only for FR, DE, and INT at the moment).

↪ Email issue: Emails should be working for everyone now (but might still land in your Spam folder). Please send a ticket to Support if you still aren't receiving emails.

↪ Missing payment methods: Xsolla is back now and should give you plenty of additional payment options. There is no update regarding Paysafe at the moment, as it isn't our priority.

↪ Global compensation: We're still on it, the detailed amount and content have been finalized. The developers will code the script when there is enough bandwidth - hopefully this week, but there is no guarantee.

There are also other issues the team is working on in the background, but things are progressively getting back to normal.

Thank you for your understanding, and have a nice week!
The Howrse Team
AmOwzing
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By kimberly-en96, 24th June 2025 21:19:09
I have fertility's privilege at the moment and I am noticing that it sometimes does not activate and I have to use my fertility wands.
On top of that I mainly breed unicorns (and have for years) but I am pretty sure the odds I am seeing currently are for sure not 1 in 5 default smiley (o). Is it possible for someone to look into these?
I have no clue if they are related to this or not though.
kimberly-en96
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By Anarky, 25th June 2025 09:40:57
3
kimberly-en96 wrote:

I have fertility's privilege at the moment and I am noticing that it sometimes does not activate and I have to use my fertility wands.

Fertility's Privilege only works on horses that you have bred yourself; where your username is shown next to "Breeder:" on your horse's page. Horses purchased from other players do not count. Could this perhaps be what you're seeing?

[quote=1504330585][author]kimberly-en96[/author]On top of that I mainly breed unicorns (and have for years) but I am pretty sure the odds I am seeing currently are for sure not 1 in 5[/quote:0]
1 of out 5 mares will not necessarily grant you with a unicorn. It is a 1/5 chance per mare, per breeding (with a guaranteed unicorn on the 6th attempt after being unsuccessful 5 times in a row on the same mare).

Best thing to do is to make a record of the number of breedings you've done, with a tally of unicorn foals vs non-unicorn foals. Your findings should balance itself out over time, but patience is key. The higher the number of breedings = the more accurate your data will be. Comparing 100 breedings for example is probably not going to be enough, but comparing 2,000 breedings for example, you should have approximately 400 unicorn foals (2,000 ÷ 5).
Anarky
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By MoonAndStars, 26th June 2025 13:28:33
2
Is there a known glitch around shenma's not activating or am I just being unusually unlucky? I have enough that one usually activates every day, I don't think any have activated all week which I've never had before
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By HighWing, 26th June 2025 16:16:19
6
default smiley *-) thanks for the compensation was very surprised at what i got but thank you very much for fixing and letting everyone know what was happening much appreciated default smiley :)
HighWing
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By Eleyii, 26th June 2025 19:44:03
MoonAndStars wrote:

Is there a known glitch around shenma's not activating or am I just being unusually unlucky? I have enough that one usually activates every day, I don't think any have activated all week which I've never had before


Mine are working fine default smiley :) Same with Huanglong and the other Chinese as well.
Eleyii
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By AmOwzing, 30th June 2025 09:05:28
2



Hello,

Here is an update on the current situation:

↪ Compensation: The compensation was already distributed. We're glad to see that you're happy with it!default smiley (ow)

↪ Performance issues: While there have been some improvements lately, we are aware that there are still some performance issues. The team is actively investigating and working on these issues. Please continue sharing your experience regarding performance.

↪ Reminder: If you encounter other technical issues or bugs, please submit a ticket to Support. It helps the team track and resolve issues more efficiently.

Thank you for your patience!
The Howrse Team
AmOwzing
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