Make the Most of your Howrse Support Experience
HellOw Everyone, As you all know when it comes to technology, bugs do occur. In order to help make the team aware of any issues, you may need to file a support request from time to time. You can file a support request by clicking the Contact Us link found at the bottom of every page. Here is how to Contact Us while playing on the Howrse app: Click to display Tap the person silhouette in the top right corner, then choose "Contact Us".  The following are some guidelines that will help streamline your support experience: When creating your ticket, please be sure to include a detailed description of the problem you are experiencing. Simply putting something like “My horse is broken, fix it.” is not going to help our technical team determine the issue at hand. Instead, try something like: “I used a Golden Apple on my horse Rowan today. Instead of taking one GA from my inventory, it took two”. Then provide a link to your horse’s public page. This provides the team with enough information to begin checking on the issue. Here is how you can get your horses public link: Click to display You can get your horse's link by clicking on the chain link icon while hovering over your horse.  If you are playing on the Howrse app, you’ll need to switch to the Classic Version, go to your horse, then click the chain link icon. When you use the Contact Us option, your username and server should automatically be sent with your request. If you are unable to contact us from the Contact Us option, it is extremely important that you make sure to include your in-game username and select the correct server that you play on. If you cannot sign into your account while creating your request, follow these steps to find the server that you play on: Click to display Providing the server you play on allows the team to locate your account quickly and get started on any bug testing that needs to occur. There are 5 English servers: - International server (Globe icon - howrse.com) - United States server (USA flag - us.howrse.com) - Canada server (Canada flag - ca.howrse.com) - United Kingdom server (UK flag - howrse.co.uk) - Australia server (AU flag - au.howrse.com) Classic Version: At the top of the page on the profile silhouette button, the Globe or country flag will be displayed. Mobile Version: You’ll only be able to find which server you are on when logged out of your account. On the login screen, you will see the Globe or country flag in the top right hand corner. Categories:Selecting the correct category for your request can also help us to assist you better. For example, if you are unable to log into the game due to a forgotten password issue, you would choose that category for your ticket. You will then be prompted to provide some account information before the team can issue you a temporary password. Tips:Please keep in mind that for privacy reasons, we cannot share information about another player’s account, even if they are a family member. However, each player can contact us directly using our Support Wizard for help with their own account, even if they are unable to connect to the game. Before contacting support, please make sure that you have cleared your browser cache and cookies. Also, please make sure that your browser is running the most up to date version. Here is how you can clear your browser cache, cookies, and check if your browser is up-to-date:Click to display Mozilla Firefox: Click here for steps on how to clear your cache and cookies in Firefox Click here for steps on how to update Firefox Google Chrome & Chrome OS: Click here for steps on how to clear your cache and cookies in Chrome Click here for steps on how to update Chrome Safari: Click here for steps on how to clear your cache and cookies in Safari Click here for steps on how to update Safari Microsoft Edge: Click here for steps on how to clear your cache and cookies in Edge Click here for steps on how to update Edge Another thing that you can check is to try a different browser than the one you normally use. This can help the team determine if the issue is related to a specific browser or not. Please remember that screenshots are extremely helpful to us. If you are not sure of how to take a screenshot, here are some helpful guides on how to take screenshots:Click to display Click on the type of device you are using to get official steps on how to take a screenshot: Microsoft Windows devices Apple Macintosh devices Google Android devices Apple iPhone devices Apple iPad devices Google Chrome OS devices Linux Ubuntu devices Please do not file multiple tickets for the same issue. Keep your replies confined to one ticket so that it is easier for the support team to track your responses.Also, please try to remember that certain issues may require extensive testing, so patience is always key when dealing with a technical issue. The team wants to get you back to enjoying your game as soon as possible and we work very hard to help everyone as quickly as we can. Have fun and happy Howrsing! Kind Regards, The Howrse Team |
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Would anyone be able to give me some advice on how to verify my account. I am trying to verify my email address, when I click on account and add email, I type it in and my password and then nothing happens, no email comes through to verify my account and on my account on hoarse it says not available under email.
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Would anyone be able to give me some advice on how to verify my account. I am trying to verify my email address, when I click on account and add email, I type it in and my password and then nothing happens, no email comes through to verify my account and on my account on hoarse it says not available under email. Sadly, this is something that other players are unable to help with. The best place to get help for this is by sending a message to Contact Us. If you have any Game Play questions, head over and ask in the Game Play forum.
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hiya
how do i Stroke another player's Xanthos its for a task many thanks |
how do i Stroke another player's Xanthos its for a task To find Xanthos divines, head to 'Community' from the overhead game menu > 'Directories' from the drop-down menu. On this page, click on the 'Horses' tab, type in Xanthos (make sure the name is spelt correctly) and select the 'show only special horses' tickbox. This will display a list of all Xanthos divines on the server. By clicking on a name, you will be taken to its page and there will be the 'stroke' button. You can stroke a maximum of 5 Xanthos per day; each Xanthos stroked gives a chance to receive a Horn of Plenty and 1,000 equus on the following day. For further help with tasks/objectives, please head over to the Daily Objectives: Tips & Tricks topic. Alternatively feel free to post a new topic in the Game Play forum for any questions you have relating to your game.
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Hi
my horse Ginger her health is declining how do i get her back to health is she 28 years old and her health started declining after her twins were born a few days go its still going down |
my horse Ginger her health is declining how do i get her back to health is she 28 years old and her health started declining after her twins were born a few days go its still going down As mentioned before, please head to the Game Play forum and click the 'post a new topic' button if you have questions relating to your game. Your question will be more visible to the community if it's in a new topic.  In answer to your question, the following is quoted from section 2.3 'Vitality' of the Breeder's Manual:- "After 25, the health of horses and ponies that do not have the Philosopher's Stone will decline gradually according to the age of the horse." This is a natural process in the game. If you wish to prolong your horse's life, you can use Black Orchids which will temporarily put your horse back to 100% health, however it will continue to gradually decrease again every time it ages. Or, you can use a Philosopher's Stone to ensure your horse can never die, and it's health will slowly increase back to 100% with every aging.
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