[Payment] passes not credited

By horsy1050, 17th November 2025 08:53:50
1
I am having to post here as I am getting no luck through the help tickets.

I did not receive passes I paid for and I keep attaching the screenshot of the payment to the help ticket but you keep giving me the same automated response of 'please send a screenshot'.

I have now sent it 6 times in different file sizes and formats and I just want it refunded.

Is there an email address for the support team so I can email the proof of payment rather then using the ticket system?

Thanks
horsy1050
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By AmOwzing, 17th November 2025 15:28:59
1
Hello,

I'm sorry to hear that, but please note that our Support team is not available during weekends, only Monday through Friday.

I see that your ticket information was already forwarded and is pending information from our billing team.

If you have changed your mind and want a refund instead of the Passes, please reply to your open ticket promptly to indicate that.

Thank you for your understanding!
AmOwzing
AmOwzing
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