Horses purchased with passes not received

By Marmot, 7th November 2026 07:42:30
1
Good morning,

I have a question: Today, I purchased two horses via direct sale using passes. The passes were deducted from my account, but I have neither received a notification about the purchase nor have I received the horses. What can I do now?

default smiley :$

Marmot
Marmot
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By Eleyii, 7th November 2026 10:19:57
2
Please reach out to support via a ticket, this looks absolutely not right.
You can contact the team with clicking on "Contact us" at the bottom of your howrse game.
Also keep in mind it's weekend and you won't receive an answer before Monday default smiley (h)
Eleyii
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By Marmot, 7th November 2026 12:02:51
1
Hi Eleyii,

thank you for the feedback. I have now contacted support and hope that they will be able to help me. Otherwise, I will have lost 235 passes.
Marmot
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